Let’s TalkContact Us
Melbourne Warehouse
42 Enterprise Drive,
Rowville, VIC 3178
In a hurry? These answer most questions:
FAQ Shipping & Delivery Returns & Refunds Warranty Find an Installer- Choosing the right door — and the right size — for your pet
- Orders, shipping, returns and warranty claims
- Spare parts, installation advice and trade enquiries
We usually reply within one business day — or call during Melbourne business hours.
Send us a message
Common Questions
How quickly do you reply to messages?
We usually reply within one business day. For anything urgent about an existing order, calling +61 3 9764 8322 during Melbourne business hours is fastest.
I'm ordering more than 60 doors — should I still use the website?
No — orders over 60 doors are wholesale territory. Contact us for a freight quote and trade pricing, or apply through the Become a Distributor page.
Where do orders ship from?
Every order is dispatched from our Melbourne warehouse in Rowville, Victoria — dispatch takes 1–2 business days and delivery 2–10 business days anywhere in Australia.
How do I make a warranty claim?
Send a message through the form below with your order number, a short description of the fault and a photo or two. Most claims are resolved with a free replacement part in the post.
Do you ship outside Australia?
This store delivers within Australia only. For every other country, order through our global site at catwalk-petdoors.com, which ships to more than 20 countries.
I'm an installer — how do I get listed on your site?
Apply through the form on our Find an Installer page. Listing is part of our installer network for businesses that fit Pet-Tek doors.