Privacy Policy

Privacy Policy

Last updated: 7 August 2026

This policy explains how personal information is collected, used and looked after when you use dogwalk-catwalk.com.au (the “site”), operated by Pet-Tek International (“we”, “us”). We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

  • Order details — your name, delivery address, phone number and email address when you buy from us.
  • Messages — whatever you include when you use our contact form, installer application form, or email us.
  • Technical data — like most websites, our systems record basic technical information such as browser type and pages visited, used to keep the site working and secure.

Payment information

Card payments are processed by Stripe, a PCI-DSS certified payment provider. Your card number goes directly to Stripe and is never stored on our servers. Stripe’s handling of your information is covered by its own privacy policy.

How we use your information

  • To process and deliver your order, including sharing your name, address and phone number with the courier who delivers it.
  • To respond to your enquiries and warranty or return claims.
  • To assess installer network applications.
  • To meet legal obligations, such as tax record-keeping.

We do not sell, rent or trade your personal information to anyone. We don’t send marketing emails unless you’ve asked for them, and any we send will include an unsubscribe link.

Cookies

The site uses cookies that are necessary for it to function — for example, remembering what’s in your cart. If we introduce analytics tools, they will collect aggregated, non-identifying usage statistics to help us improve the site.

Storage and security

Your information is stored with reputable service providers using industry-standard security, and access is limited to people who need it to serve you. No internet transmission is completely secure, but we take reasonable steps to protect the information we hold.

Access and correction

You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we’re legally required to keep). Use the contact form and we’ll respond within a reasonable time.

Complaints

If you believe we’ve mishandled your personal information, contact us first and we’ll do our best to put it right. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Privacy questions can be sent via the contact page or by phone on +61 3 9764 8322, or by mail to 42 Enterprise Drive, Rowville, VIC 3178.

Common Questions

Do you store my credit card details?
No. Card payments are processed by Stripe, a PCI-DSS certified payment provider — your card number goes directly to Stripe and is never stored on our servers.
Do you sell or share my personal information?
We never sell, rent or trade your personal information. It is shared only where needed to serve you — for example, your delivery address goes to the courier delivering your order.
How do I get my personal information corrected or deleted?
Send us a message through the contact page. You can ask what we hold about you, have it corrected, or have it deleted, subject to records we are legally required to keep.
What does the contact form collect?
Just your name, contact details and your message — used only to reply to you. Contact form messages are not added to any marketing list.
Will you send me marketing emails?
Only if you ask for them. Any marketing email we send includes an unsubscribe link that works immediately.
How long do you keep my order information?
For as long as we need it to honour your warranty and meet Australian tax record-keeping obligations, after which it can be deleted on request.
Contact Us