Warranty

Warranty

We've designed and made pet doors since 1999, and they're built to be installed once and forgotten. Every door sold on this site is covered by the warranty below — in addition to your rights under Australian Consumer Law.

3 yearson the door body
frames, panels and fixed parts
1 yearon moving parts
flap, hinges, magnets and locking parts

What's covered

Defects in materials and manufacturing, from the date of delivery:

  • Door body — 3 years. The frame, panels and all fixed components.
  • Moving parts — 1 year. The flap, hinges, magnets and locking components — the parts that move thousands of times a year.

If a covered part fails, we'll repair it or send a replacement part free of charge, including delivery. Most warranty claims are solved with a spare part in the post — you rarely need to uninstall anything.

What's not covered

  • Damage from incorrect installation or installation into an unsuitable surface.
  • Chewing, scratching or impact damage caused by pets or people.
  • Normal wear and tear — including gradual weathering of finishes.
  • Modifications, misuse, or repairs attempted with non-genuine parts.

Out of warranty, or not covered? Replacement flaps and parts are available in Spare Parts — most doors can be brought back to new for the cost of a flap.

How to make a claim

  1. Contact us with your order number or proof of purchase, a description of the fault, and a photo or two.
  2. We'll assess it — usually the same or next business day — and tell you what happens next.
  3. We'll send the repair or replacement part free, including postage. If we need the faulty part back, we'll organise and cover that too.

This warranty is given by Pet-Tek International, 42 Enterprise Drive, Rowville, VIC 3178 · Ph +61 3 9764 8322 · crlaus@crlaurence.com.

Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our warranty are in addition to your other rights and remedies under law.
Make a warranty claim

Common Questions

How long is the Pet-Tek warranty?
Three years on the door body — frame, panels and fixed parts — and one year on moving parts: the flap, hinges, magnets and locking components.
Do I need to register my door for warranty?
No registration needed. Your proof of purchase — the order confirmation email is fine — is all a claim requires.
What isn't covered by the warranty?
Damage from incorrect installation, chewing or impact damage from pets or people, normal wear and weathering of finishes, and repairs attempted with non-genuine parts.
Does installing the door myself void the warranty?
No — DIY installation is fine as long as it follows the supplied instructions. Damage caused by installation done contrary to the instructions isn't covered.
How is a warranty claim usually resolved?
Most claims are solved with a replacement part sent free of charge, including postage — you rarely need to uninstall the door or return anything.
What are my options once the warranty ends?
Replacement flaps and parts are sold in our Spare Parts range — most doors can be brought back to new for the cost of a flap.
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