Shipping & Delivery

Shipping & Delivery

Every order is dispatched from our Melbourne warehouse and delivered anywhere in Australia. Here's exactly what it costs, how long it takes, and what to do if something goes wrong.

1–2 daysto dispatch
(business days)
2–10 daysto deliver
(business days)
From $10flat rate
Australia-wide

Shipping rates

Shipping is a simple flat rate based on how many doors are in your order. Most customers order one or two doors and pay $10 — no matter where in Australia they live.

Order sizeShipping
1 – 10 doors$10
11 – 20 doors$20
21 – 30 doors$30
31 – 40 doors$40
41 – 50 doors$50
51 – 60 doors$60

All prices are in Australian dollars and include GST — the price you see at checkout is the price you pay.

Ordering more than 60 doors? That's pallet territory. Contact us for a freight quote and trade pricing — bulk buyers are usually better off in our distributor programme.

Delivery times

Orders are dispatched within 1–2 business days. From dispatch, delivery takes 2–10 business days depending on where you are:

  • Metro areas (Melbourne, Sydney, Brisbane, Adelaide) — usually at the faster end of the range.
  • Regional areas, WA and NT — allow the full window, occasionally a little longer for remote deliveries.

Business days are Monday to Friday, excluding Victorian and national public holidays.

After you order

You'll receive an order confirmation by email straight away, and a dispatch notice when your order leaves the warehouse.

If something goes wrong

If your order arrives damaged, has parts missing, or hasn't turned up within the delivery window, contact us and we'll sort it out. Under Australian Consumer Law you're entitled to products that arrive in acceptable condition — a door damaged in transit is our problem to fix, not yours.

Keep the packaging and take a photo of any damage — it makes the replacement process faster.

Contact us about an order

Common Questions

Does shipping cost more if I order several doors?
Shipping stays at $10 for up to 10 doors, then steps up $10 for each extra block of ten — 11–20 doors is $20, 21–30 is $30, and so on. The exact charge always shows at checkout before you pay.
How long does delivery take?
Orders leave our Melbourne warehouse within 1–2 business days and arrive within 2–10 business days. Metro addresses usually sit at the faster end; regional areas take longer.
Do you deliver to regional areas, WA and NT?
Yes — the flat rate covers every delivery address in Australia. For regional WA, NT and remote areas, allow the full 10-business-day window and occasionally a little more.
How do I know when my order has shipped?
You'll get an order confirmation email straight away, then a dispatch notice when your doors leave the Melbourne warehouse.
What if my order arrives damaged?
Transit damage is our problem, not yours. Photograph the damage and the packaging, contact us within a few days of delivery, and we'll repair, replace or refund.
What happens if I order more than 60 doors?
That's pallet freight, not parcels — contact us for a freight quote and trade pricing. Genuine bulk buyers are usually better off in our distributor programme.
Contact Us