Terms and Conditions

Terms & Conditions

Last updated: 9 September 2026

These terms apply when you use dogwalk-catwalk.com.au (the “site”) and when you buy from it. The site sells Catwalk® and Dogwalk® pet doors, designed and made by Pet-Tek International, to customers in Australia. Placing an order means you accept these terms.

Who you are buying from

Catwalk® and Dogwalk® pet doors are designed and manufactured by Pet-Tek International. Orders placed on this site are supplied, invoiced and fulfilled in Australia by CR Laurence Australia Pty Ltd (ABN 66 114 494 361), 42 Enterprise Drive, Rowville VIC 3178 — so your tax invoice and your card statement will show CR Laurence Australia Pty Ltd. Your contract of sale, and your rights under the Australian Consumer Law, are with that entity. Warranty claims on the doors themselves are handled as set out on our warranty page.

Orders and payment

  • All prices are in Australian dollars and include GST. The price you see at checkout is the price you pay, plus the shipping shown before you confirm.
  • Payment is taken securely at checkout via Stripe (card, Apple Pay, Google Pay).
  • An order is accepted when we send your order confirmation. In the rare case of a pricing or stock error, we’ll contact you before doing anything and offer a correction or a full refund.
  • Orders over 60 doors are wholesale — contact us for a freight quote and trade pricing instead of ordering online.

Shipping, returns and warranty

These have their own plain-English pages, which form part of these terms:

Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded — see the Returns & Refunds page for how those guarantees work in practice.

Installation

Product pages and guides describe how our doors are installed. You’re responsible for making sure a door is suitable for your surface, or for engaging a professional. Installers listed in our directory are independent businesses — any installation contract is between you and the installer.

Review invitations

At checkout you can choose whether to be invited to review what you bought. If you tick that box, we will send you a single email approximately three weeks after your order is completed, with a link to leave a review of the products in your order.
  • The invitation is sent from this website by Pet-Tek International. Your details are not passed to any third-party reviews service, and reviews are published and stored on this site.
  • Reviews can only be left by verified purchasers, which is why the invitation is tied to your order.
  • Leaving the box unticked means you will not be invited. Every invitation also includes a link to opt out of future ones.
  • Declining has no effect on your order, your warranty or your consumer rights.
We publish reviews as they are given, favourable or not, and we do not edit them. We may remove a review that is abusive, unlawful, or not about the product.

Intellectual property

Catwalk®, Dogwalk® and the Pet-Tek name and logo are trademarks of Pet-Tek International. The content of this site — text, images, product designs — may not be copied or reused commercially without written permission.

Liability

To the extent permitted by law, and always subject to your Australian Consumer Law rights, our liability for any claim relating to a product is limited to replacing or repairing the product or refunding what you paid for it. We’re not liable for damage caused by installation not performed in accordance with the supplied instructions.

General

We may update these terms from time to time; the version on this page at the time of your order applies to that order. These terms are governed by the laws of Victoria, Australia. Questions about these terms? Contact us.

Common Questions

Do your prices include GST?
Yes — every price on the site is in Australian dollars and includes GST. The only addition at checkout is the shipping charge, shown before you confirm your order.
Do these terms affect my Australian Consumer Law rights?
No. Nothing in our terms excludes or limits your rights under the Australian Consumer Law — consumer guarantees apply to every product we sell, on top of our own warranty.
Will you email me asking for a review?
Only if you tick the review invitation box at checkout. If you do, we send one email about three weeks after your order is completed, with a link to review what you bought. It comes from us, not from a third-party reviews service, and you can opt out from any invitation. Leaving the box unticked means you hear nothing.
Who is responsible if an installer fits my door?
Installers in our directory are independent businesses, so the installation contract is between you and the installer. Your Pet-Tek door keeps its full product warranty regardless of who installs it.
When is my order confirmed?
When we email your order confirmation. If a pricing or stock error affects your order, we contact you before doing anything and offer a correction or a full refund.
Can I use your product images or content on my own website?
Not without written permission. Installers and distributors who work with Pet-Tek doors can contact us to request approved imagery.
Which law governs my purchase?
The laws of Victoria, Australia govern these terms — and the Australian Consumer Law applies to every purchase no matter which state or territory you’re in.
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